Sales & Return Policy

Legal Disclaimer

Pure Point Labs — Sales & Return Policy

Due to the specialized nature of research-grade products, all sales are considered final. Please read the following policy thoroughly prior to submitting your order.

1. All Sales Are Final All purchases completed through the Pure Point Labs website are non-refundable and non-returnable. Once an order has been submitted, we are unable to accommodate returns, exchanges, or cancellations under any circumstances.

2. Damaged, Incorrect, or Missing Items If your order arrives in a damaged condition, contains incorrect items, or is missing products, please reach out to our team within 3 business days of the confirmed delivery date. To initiate a review, you will need to provide:

    Your order number
    Clear photographs documenting the issue
    A detailed description of what occurred

Inquiries submitted beyond the 3-business-day window will not be eligible for review, as the order will be considered accepted.

3. Resolution Process Upon verification of a valid claim, Pure Point Labs may, at its sole discretion, offer one of the following resolutions:

    A replacement of the affected item(s)
    A refund limited to the item(s) in question

The company reserves the right to determine the most appropriate course of action on a case-by-case basis.

4. Shipping & Delivery: Pure Point Labs is not liable for shipping delays attributable to carriers, weather events, or customs processing. Customers are solely responsible for ensuring the accuracy of the shipping address entered at checkout. Packages confirmed as delivered by the carrier that are subsequently lost or stolen are not eligible for a refund or replacement.

5. Order Cancellations Orders are processed immediately upon submission and cannot be canceled at any point thereafter. We strongly encourage customers to carefully review all order details prior to completing checkout.

6. Research Use Only All products offered by Pure Point Labs are intended exclusively for research purposes and are classified accordingly. As such, returns and refunds fall outside the scope of standard policy and will only be considered in instances of verified order discrepancies, as described in Section 2 above.